Shipping policy
At Zorielle, we’re committed to delivering your orders quickly, securely, and with care. Our goal is to provide a smooth and reliable shipping experience from the moment you place your order until it arrives at your doorstep.
Please review our shipping policy below for all important shipping details.
Order Cut-Off Time
Orders placed by 6:00 PM Pacific Standard Time (PST) on business days are processed the same day.
Orders received after this time will be processed on the next business day.
Handling Time
All orders are prepared and dispatched within 1–2 business days (Monday to Friday) from the time of purchase.
Transit Time
Once shipped, deliveries typically take 5–7 business days (Monday to Friday) depending on your location.
Total Delivery Time
From placing your order to receiving it, the total estimated delivery time is generally between 6–9 business days.
Shipping Fees
We’re proud to offer free standard shipping on all orders.
At Zorielle, we cover delivery costs to make your shopping experience as seamless and convenient as possible.
Shipping Method
We currently offer standard shipping across the United States.
Secure Packaging & Handling
All orders are packaged carefully and handled with attention to detail to ensure products arrive safely and in excellent condition.
Order Tracking
Once your order is shipped, you’ll receive a confirmation email containing your tracking number.
You can use this tracking number to monitor your shipment status. Please allow 24–48 hours for tracking updates to appear.
Order Cancellations & Refunds
Orders canceled before shipment are eligible for a full refund, according to our Return & Refund Policy.
Refunds are generally processed within 7 business days, depending on your payment provider or banking institution.
Undeliverable Packages
If a package is returned due to an incorrect or incomplete shipping address, our support team will contact you to arrange reshipment.
Additional shipping charges may apply for reshipment requests.
Lost or Stolen Packages
Zorielle is not responsible for packages lost or stolen after being marked as delivered by the shipping carrier.
If you experience a delivery issue, please contact our support team and we’ll do our best to assist you.
Agreement to Policy
By placing an order with Zorielle, you agree to the terms outlined in this Shipping Policy.
Contact Us
If you have any questions or need shipping assistance, please contact us:
Email: help@zorielle.store
Phone: +1 (321) 357-4495
Business Address:
3823 39th Ave S,
Seattle, Washington 98118,
United States
Business Hours:
Monday to Friday: 9:00 AM – 6:00 PM (PST)
Saturday & Sunday: Closed
Customer Support Availability:
- Live Support: Monday to Friday, 9:00 AM – 6:00 PM (PST)
- Email Support: Available 24/7
- Average Response Time: Within 12 hours